For EMMA (the new CEO of BIT) was quite clear “HOW” the ISO 9001 QMS can support BIT in his Digital Transformation journey.
During the talk with Paul (the quality coordinator of BIT) the subject of the mission and principles of BIT (the WHY) was touched.
As the highest leader of BIT, she knew that she needed to go deeper in understanding the link between the HOW and the WHY of BIT; it was time to invite Paul for another lunch (but this team in a Chinese restaurant).