p-chart and Capability Indices: how to use them for Balanced Scorecard Measures.

In the previous post  I did my best to explain why the concept of statistical controlled process is important for the balanced scorecard measures.
In this post I wish to give a practical example of how the p-chart can be used as a “thermometer” to measure the health of a quoting  process. I will also introduce another useful tool that might be used in a controlled process: The Capability Indices.

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