After visualizing the value chain, it is time for the service team of BIT to introduce Work in Progress Limits in the Kanbanize dashboard.
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A visual approach to project management reporting: Story Mapping.
After discussing with the team leaders and high management the 6 principles of the change management process of BIT, Paul was ready to design the different components of the process. It started with the reporting phase.
Seasonality in Process Control: the business impact.
The SPC of the quality analysis of the tracking list showed the presence of a strong seasonality in the process.
Statistically, it is possible to remove the seasonal effect but the quality coordinator of BIT prefers to separate the analysis of the process in “normal” and “high” period in order to give a business value to this quality measure.
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The Statistical Process Control of the quality analysis of the tracking list.
In the post Quality check of the tracking list it was presented a quite straitforward way to manage the quality of this control list. With the help of the statistical process control technique we can determine if the effort of the team have brought the process under control: a basic step to introduce then the continous improvement.
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An intuitive presentation of statistical process control.
In the post Balanced scorecard measures and statistical control charts I tried to link the concept of “control” with the concept of “diagnostic”.
In this post I wish to give an intuitive presentation of the statistical process control.
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Quality check of the tracking list.
The tracking list is a powerful monitor tool for processes in which SLA are important.
A regular quality analysis of the data collected is fundamental to assure the effectiveness of the tool. Continue reading
The tracking list : a powerful tool to manage tenders with SLA.
The processes that contains SLA have been identified (and described) during the Operational Process Analysis .
The next milestone is to plan the content of a powerful monitor tool: the tracking list.
The Operational Process Analysis of a public tender: the value of BPMN charts.
One of the most important milestones in implementing a won tender (and in general in implementing a new process) is the Operational Process Analysis.
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p-chart and Capability Indices: how to use them for Balanced Scorecard Measures.
In the previous post I did my best to explain why the concept of statistical controlled process is important for the balanced scorecard measures.
In this post I wish to give a practical example of how the p-chart can be used as a “thermometer” to measure the health of a quoting process. I will also introduce another useful tool that might be used in a controlled process: The Capability Indices.
Balanced Scorecard: a tool to support BIT strategy.
The balanced scorecard it’s a powerful methodology to improve a ISO 9001 QMS.
This post illustrated how it can also be used to support a strategy to growth in the public sector Continue reading
QMS in Operations 