The first step of the Kanban approach is mapping the value chain of the organization (or of the team, depending at which level the approach is focusing). The process should be mapped “as it is”.
At the starting point of the mapping process, particularly useful is the operating model canvas (that is part of the ISO 9001 system of BIT).
Best Practices
Let’s talk about Kanban with the Business Unit Managers.
After obtaining the sustain of HR and Finance, it was the turn to obtain the one from the Business Units managers. Let us have a talk with them.
Continue readingCost of delay to highlight the cost of queues: fundamental step to introduce the Kanban methodology.
Paul (the quality coordinator of BIT), was able to obtain the sustain of HR to introduce Kanban methodology in BIT. But this was not enough: he needed now the support of Finance.
Continue readingCan Kanban practices be used to prevent burn out?
In the last three years, BIT had 4 cases of employee burn out. Three of them were young employees, holding an operative level; one was a middle manager around 40 years hold.
Paul, the quality coordinator of BIT, who has also the role of Health and Security (H&S) agent, believes it is time to insert the prevention of psychological risks (PSR) in the QMS of the Company
The importance to agree on principles in a change management process.
It is not the first time that the Quality coordinator of BIT needs to deep drive in the topic of change management. Last time (September 2018) was related to the migration of the QMS from ISO 9001 version 2008 to version 2015. In that occasion, the ITIL V3 offered a substantial help to arrive to write a practical (and accepted by BIT management) procedure; as well important, to agree on the change principles before discussing the procedure.
Continue readingTailoring Prince2 to answer a public tender : managing the End of the Project
After managing the middle of the project, it is time for BIT Project Board to close the project initiated to manage the bid for one winner, one catalogue tender. Do they decide to bid or not?
Tailoring Prince2 to answer a public tender: managing the Middle of the Project.
BIT Project Board closed the initiating stage of the one winner, one catalogue tender with the authorization to the project manager to start the delivery phase (also called the middle of the project).
In this post it is described how the BPO has tailored the two most important activities of this stage. Continue reading
Tailoring Prince2 to answer a public tender: initiating a Project.
BIT Project Board closed the starting up stage of the one winner, one catalogue tender with the authorization to the project manager to start the Initiation stage.
In this post it is described how the BPO has tailored the 4 Activities of this stage and the relative management product: the Project Initiation Documentation. Continue reading
Tailoring Prince2 to answer a public tender: the starting up Project Process
When BIT decided to grow in the Public Sector, it was decided to establish a dedicated public tender team. The director of the Professional Service Business Unit of BIT is part of this team. He convinced the team to adopt the Prince 2 methodology for answering tenders that have an annual, expected, turnover higher than 1 million euro for year.
That’s how BIT tailored Prince 2 starting up Project process.
Balanced scorecard measures and statistical control charts.
In their book “The Balanced Scorecard” K&N introduces a “balanced” system of measures, but they didn’t dedicate attention to the concept of “control” of these measures. .
In this post I will explore one of the possible relations between balanced scorecard measures and statistical control charts.
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QMS in Operations 