QMS in Operations

How Quality Best Practices and Standards can support ICT Operations.

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Month: November 2020

An intuitive presentation of statistical process control.

November 22, 2020December 27, 2020 / paolobelotti / Leave a comment

In the post Balanced scorecard measures and statistical control charts I tried to link the concept of “control” with the concept of “diagnostic”.
In this post I wish to give an intuitive presentation  of the  statistical process control.
Continue reading →

Quality check of the tracking list.

November 2, 2020December 27, 2020 / paolobelotti / Leave a comment

The tracking list is  a powerful  monitor tool for processes in which SLA are important.
A regular quality analysis of the data collected is fundamental to assure the effectiveness of the tool. Continue reading →

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