It is not the first time that the Quality coordinator of BIT needs to deep drive in the topic of change management. Last time (September 2018) was related to the migration of the QMS from ISO 9001 version 2008 to version 2015. In that occasion, the ITIL V3 offered a substantial help to arrive to write a practical (and accepted by BIT management) procedure; as well important, to agree on the change principles before discussing the procedure.
Continue readingCan a quality coordinator be also a change manager?
At end of 2021, the two founders of BIT decided to retire.
The management of the Company was entrusted to the daughter of one of the founder: Emma.
Since she was a teen, she has been involved in the family business but after graduation (in philosophy) she spent some years working abroad in an IT distributor company. Meantime, she obtained a MBA.
Seasonality in Process Control: the business impact.
The SPC of the quality analysis of the tracking list showed the presence of a strong seasonality in the process.
Statistically, it is possible to remove the seasonal effect but the quality coordinator of BIT prefers to separate the analysis of the process in “normal” and “high” period in order to give a business value to this quality measure.
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The Statistical Process Control of the quality analysis of the tracking list.
In the post Quality check of the tracking list it was presented a quite straitforward way to manage the quality of this control list. With the help of the statistical process control technique we can determine if the effort of the team have brought the process under control: a basic step to introduce then the continous improvement.
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An intuitive presentation of statistical process control.
In the post Balanced scorecard measures and statistical control charts I tried to link the concept of “control” with the concept of “diagnostic”.
In this post I wish to give an intuitive presentation of the statistical process control.
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Quality check of the tracking list.
The tracking list is a powerful monitor tool for processes in which SLA are important.
A regular quality analysis of the data collected is fundamental to assure the effectiveness of the tool. Continue reading
The tracking list : a powerful tool to manage tenders with SLA.
The processes that contains SLA have been identified (and described) during the Operational Process Analysis .
The next milestone is to plan the content of a powerful monitor tool: the tracking list.
The Operational Process Analysis of a public tender: the value of BPMN charts.
One of the most important milestones in implementing a won tender (and in general in implementing a new process) is the Operational Process Analysis.
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Tailoring Prince2 to answer a public tender : managing the End of the Project
After managing the middle of the project, it is time for BIT Project Board to close the project initiated to manage the bid for one winner, one catalogue tender. Do they decide to bid or not?
Tailoring Prince2 to answer a public tender: managing the Middle of the Project.
BIT Project Board closed the initiating stage of the one winner, one catalogue tender with the authorization to the project manager to start the delivery phase (also called the middle of the project).
In this post it is described how the BPO has tailored the two most important activities of this stage. Continue reading
QMS in Operations 