Since early 2000, the Balanced Scorecard has found a wider application in ISO 9001 QMS.
Can it still be playing an important role also in 9001:2015 version?
All the words in green are contained in ITIL v3 glossary.
This business case is based on my experience (not only in Belgium) but the Company Belgium Information Technology (BIT) is a fictive Company (do not lose time to Google it).
This post introduce the challenge for BIT to expand its activity in an existing market segment: the public sector.
There is evidence to sustain that corporate jargon influences company culture.
I also believe that corporate jargon reflects the company culture; I will articulate this conclusion through an example: the ICT Channel.
This concept had a central place in the first half of my professional carrier (and I hope it will have also in the second part) and I will use it quite often in this blog.
If, like me, you think that company culture should be aligned with the company strategy and you work in the quality, you might wonder how quality can bring a contribution to this alignment.