In the previous post I did my best to explain why the concept of statistical controlled process is important for the balanced scorecard measures.
In this post I wish to give a practical example of how the p-chart can be used as a “thermometer” to measure the health of a quoting process. I will also introduce another useful tool that might be used in a controlled process: The Capability Indices.
Balanced scorecard measures and statistical control charts.
In their book “The Balanced Scorecard” K&N introduces a “balanced” system of measures, but they didn’t dedicate attention to the concept of “control” of these measures. .
In this post I will explore one of the possible relations between balanced scorecard measures and statistical control charts.
Continue reading
Analysis of a major type of public tender for IT Infrastructure: the one winner, one catalogue.
BIT decided that is strategic to develop a balanced scorecard for each tender that has a potential value equal or major of 10 million euro.
In this post, I introduce, as a typical example, the tender DIGIT/R3/PO/2016/020 Data Centre Compute Solutions (DCCS) – Lot 1.
Like all tenders issued by the European Institutions, you can find all details in the TED web site. Continue reading
Balanced Scorecard: a tool to support BIT strategy.
The balanced scorecard it’s a powerful methodology to improve a ISO 9001 QMS.
This post illustrated how it can also be used to support a strategy to growth in the public sector Continue reading
Balanced Scorecard and ISO 9001
Since early 2000, the Balanced Scorecard has found a wider application in ISO 9001 QMS.
Can it still be playing an important role also in 9001:2015 version?
Build a Business Case to enter in the public sector: the help of the SWOT analysis.
BIT wants to growth in the public sector.
In this post, I describe how the SWOT analysis can be a valid tool to build the relative strategy.
How an IT VAR can evaluate the impact of GDPR on its ISO 9001 QMS.
How is GDPR going to affect your ISO 9001 QMS ?
Here the experience of a quality coordinator working in the ICT Channel: my experience.
Continue reading
BIT business case: how to growth in the public sector.
All the words in green are contained in ITIL v3 glossary.
This business case is based on my experience (not only in Belgium) but the Company Belgium Information Technology (BIT) is a fictive Company (do not lose time to Google it).
This post introduce the challenge for BIT to expand its activity in an existing market segment: the public sector.
Continue reading
Can quality contribute to align company culture and company strategy through corporate jargon?
The challenge
There is evidence to sustain that corporate jargon influences company culture.
I also believe that corporate jargon reflects the company culture; I will articulate this conclusion through an example: the ICT Channel.
This concept had a central place in the first half of my professional carrier (and I hope it will have also in the second part) and I will use it quite often in this blog.
If, like me, you think that company culture should be aligned with the company strategy and you work in the quality, you might wonder how quality can bring a contribution to this alignment.
Continue reading
