Since early 2000, the Balanced Scorecard has found a wider application in ISO 9001 QMS.
Can it still be playing an important role also in 9001:2015 version?
Tools
Build a Business Case to enter in the public sector: the help of the SWOT analysis.
BIT wants to growth in the public sector.
In this post, I describe how the SWOT analysis can be a valid tool to build the relative strategy.
QMS in Operations 