After obtaining the sustain of HR and Finance, it was the turn to obtain the one from the Business Units managers. Let us have a talk with them.
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Cost of delay to highlight the cost of queues: fundamental step to introduce the Kanban methodology.
Paul (the quality coordinator of BIT), was able to obtain the sustain of HR to introduce Kanban methodology in BIT. But this was not enough: he needed now the support of Finance.
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QMS in Operations 