QMS in Operations

How Quality Best Practices and Standards can support ICT Operations.

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Backlog Management

Cost of delay to highlight the cost of queues: fundamental step to introduce the Kanban methodology.

September 24, 2022November 20, 2022 / paolobelotti / Leave a comment

Paul (the quality coordinator of BIT), was able to obtain the sustain of HR to introduce Kanban methodology in BIT. But this was not enough: he needed now the support of Finance.

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A visual approach to project management reporting: Story Mapping.

July 3, 2022September 24, 2022 / paolobelotti / Leave a comment

After discussing with the team leaders and high management the 6 principles of the change management process of BIT, Paul was ready to design the different components of the process. It started with the reporting phase.

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