QMS in Operations

How Quality Best Practices and Standards can support ICT Operations.

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SLA

Quality check of the tracking list.

November 2, 2020December 27, 2020 / paolobelotti / Leave a comment

The tracking list is  a powerful  monitor tool for processes in which SLA are important.
A regular quality analysis of the data collected is fundamental to assure the effectiveness of the tool. Continue reading →

The tracking list : a powerful tool to manage tenders with SLA.

September 12, 2020November 2, 2020 / paolobelotti / Leave a comment

The processes  that contains SLA have been identified (and described) during  the Operational Process  Analysis .
The next milestone is to plan the content  of a powerful monitor tool: the tracking list.

Continue reading →

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