The tracking list is a powerful monitor tool for processes in which SLA are important.
A regular quality analysis of the data collected is fundamental to assure the effectiveness of the tool. Continue reading
Tools
The tracking list : a powerful tool to manage tenders with SLA.
The processes that contains SLA have been identified (and described) during the Operational Process Analysis .
The next milestone is to plan the content of a powerful monitor tool: the tracking list.
The Operational Process Analysis of a public tender: the value of BPMN charts.
One of the most important milestones in implementing a won tender (and in general in implementing a new process) is the Operational Process Analysis.
Continue reading
p-chart and Capability Indices: how to use them for Balanced Scorecard Measures.
In the previous post I did my best to explain why the concept of statistical controlled process is important for the balanced scorecard measures.
In this post I wish to give a practical example of how the p-chart can be used as a “thermometer” to measure the health of a quoting process. I will also introduce another useful tool that might be used in a controlled process: The Capability Indices.
Balanced Scorecard: a tool to support BIT strategy.
The balanced scorecard it’s a powerful methodology to improve a ISO 9001 QMS.
This post illustrated how it can also be used to support a strategy to growth in the public sector Continue reading
Balanced Scorecard and ISO 9001
Since early 2000, the Balanced Scorecard has found a wider application in ISO 9001 QMS.
Can it still be playing an important role also in 9001:2015 version?
Build a Business Case to enter in the public sector: the help of the SWOT analysis.
BIT wants to growth in the public sector.
In this post, I describe how the SWOT analysis can be a valid tool to build the relative strategy.
QMS in Operations 